Smashing job Phil, you and the rest at JML should be proud of yourselves, your level of service is becoming increasingly hard to find. Great customer service, outstanding quality, and a rapid delivery time………….I’ll not hesitate to recommend you to others. My company deals with complete grounds maintenance, and I’ll be coming to jml hardware before I go anywhere else in future, should I need a product in your range. Well, after two whole days of trawling the internet for several different products, by many different suppliers, and the (excuse deleted) clusterf**k of problems I’ve had dealing with unreliable suppliers, and staff who haven’t got a clue, it has made a pleasant change to find a company that does care about it’s customers I believe it was you that I spoke to………….Įxcellent, they arrived this afternoon and are exactly what I ordered. I ordered 2x (150x155mm) black pipepro soil stack protectors from your company jml hardware over the phone yesterday. Surely you are best in class.ĭelivery was later and was delivered to the wrong address despite our address details being all over the paperwork and parcel.It’s Ben Mills. Customer service is all about managing expectation and your have performed admirably. Your regular email updates re order status is an excellent idea. Very good service and at a very competitive price. I found a replacement seat with you via web and it was with me and fitted by Thursday. My son discovered a broken toilet seat on a Tuesday Morning. She has a pleasant attitude and nothing seemed too much trouble.
The young lady who helped me, Jeanette, displayed customer care and a willingness to assist so rarely seen these days. This has not put me off ordering from MyTub who are usually very good & this may have been out of their control. All products turned up as described and the communication by MyTub was very good. This is however, common in the UK plumbing supply industry & by no means exclusively a MyTubWolseleyMcAlpine problem. The order was fulfilled with 13 days after agreeing to pay an additional £9 VAT delivery charge. Not sure what happened with this one but initial 30 day lead time to obtain everyday plumbing materials isnt acceptable to my customers, especially as these products are manufactured in the uk. Sean Garton - Paragon Management Services Will definitely use you again!!!Įxcellent, kept me informed, would recommend Absolutely faultless from start to finish.Įxcellent service. The sales staff really put themselves out to help. My order was really small but you'd never know that from the service I received. Good communications, fast delivery and great product quality. White Electric Recessed Meter Box And DoorĮxcellent trader. M-n-o > Heating Domestic & Commercial > Fittings and Brassware > Mitras Yorkshire Tectite Stainless Steel Pipe OnlyĪir Conditioning & Refrigeration Supplies Yorkshire Lever Check and Appliance Valves Yorkshire Gate Valves Stopcocks Plugcocks Yorkshire Degreased Endex 6mm 28mm Fittings
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